The Turmeric Co. logo
The Turmeric Co. logo

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Order Issues

I have received the wrong products, what can I do?

We're really sorry to hear you've received the incorrect items in your order. At The Turmeric Co., we strive for accuracy in every delivery, and we’ll work quickly to resolve this for you. 🔍 Step 1: Check Your Order Confirmation. Before contacting u

I have received the incorrect number of shots, what can I do?

We're sorry to hear that your order wasn’t complete — we understand how important it is to receive everything you’ve paid for. At The Turmeric Co., we take great care to ensure accuracy, and we’re here to put things right. Step 1: Double-Check the De

Can I return an order?

At The Turmeric Co., your satisfaction is incredibly important to us. We’re committed to ensuring that your experience with our products and service is a positive one. Due to the perishable nature of our products, we are unable to accept returns once

How long does it take to receive a refund?

At The Turmeric Co., we understand how important it is to know when to expect your refund. If a refund has been processed on our end, please allow 3–5 business days for the funds to be returned to your original payment method. 📩 Refund Confirmation.

What forms of payment do you accept?

At The Turmeric Co., we aim to make your shopping experience as seamless and flexible as possible by offering a wide range of secure payment options. Accepted Payment Methods. We currently accept the following forms of payment:. Credit & Debit Cards

I have placed an order. When will I receive it?

Thank you for placing your order with The Turmeric Co.! We're excited to get your shots to you as soon as possible. Here's everything you need to know about our delivery process and timelines. Order Processing Time. Once you've placed your order, our

How do I track an order?

Once you’ve placed an order with The Turmeric Co., tracking your delivery is quick and easy!. After placing your order, you will receive two key emails:. Order Confirmation Email – Sent immediately after your purchase. Dispatch Confirmation Email – S

I have not received a confirmation email for an order I placed.

We're sorry to hear you haven't received a confirmation email — we know how important it is to have peace of mind after placing an order. ✅ What You Should Expect. Once you complete your purchase with The Turmeric Co., a confirmation email is automat

I have placed an order but would like to cancel it.

We understand that plans can change, and we’ll always do our best to assist with cancellations where possible. 🕒 Can I Cancel My Order?. Orders placed with The Turmeric Co. are processed within 24 hours, and during peak periods, they may enter fulfi

I have placed an order, but the address is incorrect, can I change this?

We understand that mistakes happen, and we're here to help where possible. Please review the information below carefully if you’ve noticed an error in your delivery address after placing an order. ✏️ Updating Your Address. It is the customer’s respon

I have placed an order, but I want to change the items?

We understand that you may change your mind about the items you've ordered. While we’ll always do our best to accommodate changes, please be aware that our products are freshly made to order and processed quickly to ensure quality and freshness. 🕒 O

I am having issues placing an order. What shall I do?

We're sorry to hear you're experiencing difficulties placing your order. We're here to help make the process as smooth as possible so you can enjoy your Turmeric Co. shots without delay. ✅ Common Troubleshooting Steps. Before reaching out, please try

I am having difficulties placing an order online, can I order over the phone?

We're sorry to hear you're having trouble placing an order online. While we primarily handle all enquiries via email to ensure a swift and consistent customer service experience, we understand that sometimes a more personal approach is needed. 💬 Our