Order Issues

I have ordered more than one box of shots and only received one.

Occasionally larger orders will become separated during dispatch and arrive separately. Please contact us if you have not received a complete order 48 hours after dispatch

I have received the incorrect number of shots, what can I do?

In the unlikely event you do not receive the correct number of products please contact us and we would be happy to resolve this for you.

I have received the wrong products, what can I do?

In the unlikely event you do not receive the correct products please contact us and we will be happy to resolve this for you.

Can I return an order?

As our products are fresh, we do not accept returns on orders. If there is an issue with your order upon arrival, please contact us.

How long does it take to receive a refund?

We will try our best to review and process your request within 48 hours. If your request is approved, the refund should appear in your bank account within 3 to 5 working days, once cleared by your bank.

What forms of payment do you accept?

We accept all major credit cards and debit cards. You can also pay using:. PayPal. Klarna. Laybuy

I have placed an order. When will I receive it?

Once your order has been packed and shipped you will receive a shipping confirmation and your order will be delivered 24-48 hours from dispatch.

How do I track an order?

You will receive a confirmation upon dispatch and courier notifications throughout the process of delivery. If you have an issue with your tracking, please contact us.Or, if you have your tracking number you can track your parcel using the relevant c

I have not received a confirmation email for an order I placed.

If you have placed an order and have not received a confirmation email, please check your junk folder or contact us for assistance.

I have placed an order but would like to cancel it.

Once an order has been dispatched, we are unable to intercept it and cannot accept returns. Once an order has been made, you will have up until the time of dispatch to adjust your order. Please contact our customer service team with your order number

I have placed an order, but the address is incorrect, can I change this?

Once an order has been made, you will have up until the time of dispatch to adjust your order. Please contact our customer service team with your order number. If your order can be adjusted, we will make the amendment for you.

I have placed an order, but I want to change the items?

I am having technical issues placing an order with PayPal.

If you are having technical difficulties please contact us so our technicians can assist you.

I am having difficulties placing an order online, can I order over the phone?

To ensure swift customer satisfaction we deal with all enquiries via emails, however, in certain circumstances we can arrange for one of our customer service representatives to talk you through the process of ordering over the phone.