How do I track an order?Updated 2 months ago
Once you’ve placed an order with The Turmeric Co., tracking your delivery is quick and easy!
After placing your order, you will receive two key emails:
Order Confirmation Email – Sent immediately after your purchase.
Dispatch Confirmation Email – Sent once your order has been packed and handed to our courier.
Your Dispatch Confirmation Email will include a tracking link provided by our delivery partner (typically Evri), allowing you to monitor your delivery in real time.
🚚 How to Track Your Order:
- Open Your Dispatch Confirmation Email - Look for the subject line “Your Order is on the Way” in your inbox.
- Click the Tracking Link - This link will take you directly to the courier’s website where you can view the most up-to-date status of your parcel.
- View Delivery Progress - You’ll be able to see estimated delivery time, current parcel location, and any updates (e.g., delays or safe place deliveries).
📦 If You Miss the Delivery
If you're not home, the courier will either:
Leave your parcel in a safe place or with a neighbour (Evri service dependent).
Leave a calling card or update the tracking link with further instructions on how to rearrange delivery.
❓Still Need Help?
If you haven’t received your tracking email or need help locating your parcel:
Check your spam/junk folder.
Log in to your Turmeric Co account: Login
Or, reach out to our Customer Support Team.
💡 Tip: If you're enquiring about an existing order, please include your order number in your message.
Thank you for choosing The Turmeric Co. — we’re here to ensure your order gets to you smoothly! ✨