If you could not find an answer, please get in touch with us and a member of our team will be able to answer your query

The Turmeric Co.

<span data-sheets-userformat="{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Times New Roman&quot;,&quot;16&quot;:12}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You will receive a confirmation upon dispatch and courier notifications throughout the process of delivery. If you have an issue with your tracking, please contact us here [hyperlink]\nOr, if you have your tracking number you can track your parcel using the relevant courier link below:\nHermes &#x2013;\nDPD-\nDHL- \n&quot;}">You will receive a confirmation upon dispatch and courier notifications throughout the process of delivery. If you have an issue with your tracking, please contact us. Or, if you have your tracking number you can track your parcel using the relevant courier link below: <a href="https://www.evri.com/track-a-parcel" rel="noopener noreferrer" target="_blank">Evri</a>&#xA0; <a href="https://www.royalmail.com/track-your-item" rel="noopener noreferrer" target="_blank">Royal Mail</a> <a href="https://track.dhlparcel.co.uk/" rel="noopener noreferrer" target="_blank">DHL</a>

You will receive a confirmation upon dispatch and courier notifications throughout the process of delivery. If you have an issue with your tracking, please contact us.Or, if you have your tracking number you can track your parcel using the relevant c

How do I track an order?

Order Issues

Which couriers do you use?

I would like to make a complaint about a delivery.

The courier has tried to deliver but I have missed this. What do I do?

My order has gone to the wrong address. What do I do?

My order has been delayed will the shots still be ok?

Does my order need a signature?

My order has been delayed. What can I do?

My order says delivered but I do not have it. What should I do?

When will my order arrive?

Delivery

How can I earn tokens?

Do you give rewards for referring a friend or family member?

I have redeemed my rewards for a code which doesn’t work at checkout.

How do I redeem points for a discount code?

The points in my rewards account are incorrect. What do I do?

Loyalty

I am receiving emails from you but when I try to login it says no account – why?

How do I update my billing information?

How do I get an invoice for my orders?

How do I change the email address associated with my account?

How do I change an address?

I receive too many emails and would like to unsubscribe from all marketing.

My Account

I have ordered more than one box of shots and only received one.

I have received the incorrect number of shots, what can I do?

I have received the wrong products, what can I do?

Can I return an order?

How long does it take to receive a refund?

What forms of payment do you accept?

I have placed an order. When will I receive it?

I have not received a confirmation email for an order I placed.

I have placed an order but would like to cancel it.

I have placed an order, but the address is incorrect, can I change this?

I have placed an order, but I want to change the items?

I am having technical issues placing an order with PayPal.

I am having difficulties placing an order online, can I order over the phone?

How To Manage Your Subscription Online

How do I apply my Turmeric Tokens to my subscription?

I am running out of shots before my next order arrives, how do I get them sooner?

I am receiving more shots than I am using, what can I do?

How do I change my contact information?

How do I change the address on my subscription?

I cancelled my subscription. How do I reactivate this?

Can I change the flavour of shots?

What is the minimum subscription period?

I cancelled my subscription, but I have still received an order, why?

How do I cancel my subscription?

Can I add a subscription to my account for a friend/family member, but send this to a different address?

You are running a flash sale and I am a subscriber, can I use the code against my subscription?

Can I pause the subscription?

I have more than one address. Can I move between them?

Can I change the billing information on my account?

Can I change the frequency of my deliveries?

Can I change the number of shots I am receiving?

I have set up a subscription unintentionally and do not want this. I just want one order.

Subscription

How do I use the recycling scheme?

What are you doing to help reduce single use plastics within the drinks industry?

What items can I return for recycling?

Why don’t you create larger bottles instead of shots to save plastic?

Can you recycle the bottles and packaging?

You use so much plastic – why?

Sustainability

How do I store these?

I am taking medication and want to try these, can I?

How many shots do you recommend per day and how should I consume the drink?

Are these safe for athletes?

Are your products suitable for children?

Are your shots suitable for use during pregnancy?

Are they vegan?

Do you offer NHS/Service discount?

Why do they contain flax oil?

Can you consume this long term?

What is the sugar content of the shots?

Can I buy The Turmeric Co. shots in store?

I can make this myself and it will be cheaper.

I am not sure I have felt a difference – how long does it take to experience the benefits?

How do I track an order?Updated 2 years ago