I am having difficulties placing an order online, can I order over the phone?Updated a month ago

We're sorry to hear you're having trouble placing an order online. While we primarily handle all enquiries via email to ensure a swift and consistent customer service experience, we understand that sometimes a more personal approach is needed.

💬 Our Standard Support Process

To maintain efficiency and accurate order records, we encourage customers to:

• Place orders through our website: www.theturmeric.co

• Reach out via our Contact Support Page if you're experiencing difficulties.

Our Customer Support Team typically responds within 24 business hours and can guide you through the steps needed to resolve most issues.

☎️ Ordering Over the Phone

In special circumstances, we may be able to arrange for a customer service representative to assist you with placing your order over the phone.

To request this:

1. Please contact us first via our Contact Support Page.

2. Briefly explain the issue you’re facing and mention that you’d like help placing your order via phone.

3. One of our team members will get back to you and, if appropriate, arrange a suitable time to talk you through the process.

✅ We're Here to Help

Whether it’s technical difficulties, payment issues, or account access problems — we’re committed to ensuring you can place your order with confidence and ease.

Thank you for choosing The Turmeric Co. We appreciate your patience and look forward to assisting you!