I have received the wrong products, what can I do?Updated a month ago

We're really sorry to hear you've received the incorrect items in your order. At The Turmeric Co., we strive for accuracy in every delivery, and we’ll work quickly to resolve this for you.

🔍 Step 1: Check Your Order Confirmation

Before contacting us, please double-check your order confirmation email to ensure the mistake didn’t occur during the ordering process.

📸 Step 2: Take a Photo

To help us resolve this as quickly as possible, please:

• Take clear photos of the items you received.

• Include your order number in your message.

📬 Step 3: Contact Our Customer Support Team

You can get in touch via our contact form. Please provide:

• Your full name

• Order number

• Photos of the incorrect items received

• Brief description of the issue

Our team typically responds within 24 business hours and will ensure any errors are corrected promptly.

💛 Our Commitment

We understand how frustrating this can be and we truly appreciate your patience. Once we receive your message, we’ll review the issue and arrange to send out the correct products (or offer an alternative resolution) as swiftly as possible.

If you have any further questions or concerns, don’t hesitate to reach out — we’re here to help!