Order Issues

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The Turmeric Co.

Which couriers do you use?

I would like to make a complaint about a delivery.

The courier has tried to deliver but I have missed this. What do I do?

My order has gone to the wrong address. What do I do?

My order has been delayed will the shots still be ok?

Does my order need a signature?

My order has been delayed. What can I do?

My order says delivered but I do not have it. What should I do?

When will my order arrive?

Delivery

How can I earn tokens?

Do you give rewards for referring a friend or family member?

I have redeemed my rewards for a code which doesn’t work at checkout.

How do I redeem points for a discount code?

The points in my rewards account are incorrect. What do I do?

Loyalty

I am receiving emails from you but when I try to login it says no account – why?

How do I update my billing information?

How do I get an invoice for my orders?

How do I change the email address associated with my account?

How do I change an address?

I receive too many emails and would like to unsubscribe from all marketing.

My Account

I have ordered more than one box of shots and only received one.

I have received the incorrect number of shots, what can I do?

I have received the wrong products, what can I do?

Can I return an order?

How long does it take to receive a refund?

What forms of payment do you accept?

I have placed an order. When will I receive it?

How do I track an order?

I have not received a confirmation email for an order I placed.

I have placed an order but would like to cancel it.

I have placed an order, but the address is incorrect, can I change this?

I have placed an order, but I want to change the items?

I am having technical issues placing an order with PayPal.

I am having difficulties placing an order online, can I order over the phone?

How To Manage Your Subscription Online

How do I apply my Turmeric Tokens to my subscription?

I am running out of shots before my next order arrives, how do I get them sooner?

I am receiving more shots than I am using, what can I do?

How do I change my contact information?

How do I change the address on my subscription?

I cancelled my subscription. How do I reactivate this?

Can I change the flavour of shots?

What is the minimum subscription period?

I cancelled my subscription, but I have still received an order, why?

How do I cancel my subscription?

Can I add a subscription to my account for a friend/family member, but send this to a different address?

You are running a flash sale and I am a subscriber, can I use the code against my subscription?

Can I pause the subscription?

I have more than one address. Can I move between them?

Can I change the billing information on my account?

Can I change the frequency of my deliveries?

Can I change the number of shots I am receiving?

I have set up a subscription unintentionally and do not want this. I just want one order.

Subscription

How do I use the recycling scheme?

What are you doing to help reduce single use plastics within the drinks industry?

What items can I return for recycling?

Why don’t you create larger bottles instead of shots to save plastic?

Can you recycle the bottles and packaging?

You use so much plastic – why?

Sustainability

How do I store these?

I am taking medication and want to try these, can I?

How many shots do you recommend per day and how should I consume the drink?

Are these safe for athletes?

Are your products suitable for children?

Are your shots suitable for use during pregnancy?

Are they vegan?

Do you offer NHS/Service discount?

Why do they contain flax oil?

Can you consume this long term?

What is the sugar content of the shots?

Can I buy The Turmeric Co. shots in store?

I can make this myself and it will be cheaper.

I am not sure I have felt a difference – how long does it take to experience the benefits?