I have placed an order but would like to cancel it.Updated a month ago
We understand that plans can change, and we’ll always do our best to assist with cancellations where possible.
🕒 Can I Cancel My Order?
Orders placed with The Turmeric Co. are processed within 24 hours, and during peak periods, they may enter fulfilment even sooner. Once an order has been processed and packed, it may no longer be possible to cancel.
✅ How to Request a Cancellation
If you would like to cancel your order, please follow these steps as soon as possible:
Contact Our Customer Service Team Immediately
- Include the Following Details:
- Your full name
- Your order number
- The email address used for the purchase
We recommend reaching out by 6:00 AM the day after placing your order to maximise the chance of cancellation.
📦 What If My Order Has Already Been Dispatched?
Due to the perishable and fresh nature of our shots, we are unable to accept returns or process cancellations once an order has been dispatched. This is to maintain the highest standards of product safety and freshness for all our customers.
We kindly ask for your understanding, as returning food-based items is not permitted under our health and safety guidelines. You may be interested in our Returns & Refund Policy.
🔄 Subscription Orders
If you’re trying to cancel an upcoming subscription order, you can manage this via your account dashboard by logging into your Turmeric Co account - Login
If you would like any further assistance, please don't hesitate to contact our Customer Support Team. We typically respond within 24 business hours.
💡 Tip: The more detail you provide, the faster we can assist!