We currently work with two trusted delivery partners to ensure your order reaches you safely and on time:. 1. Evri (Free Shipping)We offer free delivery with Evri on all orders over £50.00. This is our standard shipping option and is available automa
We’re really sorry to hear that you’ve experienced an issue with your delivery — your satisfaction is very important to us, and we want to make things right as quickly as possible. To help us resolve your complaint efficiently, please contact our cus
If you’ve missed your delivery, don’t worry — the courier will usually attempt to redeliver your order within the next 24 hours, and if unsuccessful, they will make one further delivery attempt after that. If the redelivery takes place within 7 days
We’re sorry to hear that your order has been delivered to the wrong address — we understand how frustrating this can be and we’re here to help where we can. First, we kindly recommend checking whether it’s possible for you to collect the order from t
If your order is within 7 days of dispatch: You can be confident that the shots are perfectly fine to consume. They are formulated to remain ambient (unrefrigerated) for up to 7 days from the date of dispatch. As long as they are placed in the fridge
No, your order does not require a signature upon delivery. We use trusted couriers — Evri and Royal Mail — who provide photo proof of delivery (POD) at no extra cost. This usually involves taking a photo of the parcel at your doorstep, with a neighbo
We’re sorry to hear your order hasn’t arrived as expected — we understand how frustrating that can be and we’re here to help. First things first: Check your tracking: Once your order is dispatched, we’ll send you a tracking link via email. This allow
We understand how concerning this can be — here’s what to do next:. ✅ Check the following first:. Check with neighbours or household members who may have accepted the parcel on your behalf. Review your tracking link — many couriers provide a photo of
🕒Processing & Delivery Times. Delivery time: Once dispatched, your parcel is sent on a next working day delivery service via Evri or Royal Mail. 🚚Tracking Your Order. As soon as your order is dispatched, you’ll receive a tracking link via email.Thi
Delivery is currently available to mainland UK and Northern Ireland only. At this time, we do not offer shipping to the Republic of Ireland or overseas locations. We’re currently working on implementing international shipping — and we’re just as exci
We’re sorry to hear your order was damaged during delivery. If the courier has advised you that your parcel has been damaged beyond repair in transit, please contact our customer service team as soon as possible so we can investigate and resolve this
We're sorry to hear there's an issue with your order. If you've received the wrong shots or some are missing, please contact our customer service team as soon as possible so we can investigate and resolve this for you. You can get in touch by visitin
We take pride in delivering the freshest products directly to your door. To help you have the best shopping experience possible, we’ve outlined our returns and order amendment policies below. 🛒 Can I Return My Order?. Due to the fresh and perishable