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The Turmeric Co.

We&#x2019;re really sorry to hear that you&#x2019;ve experienced an issue with your delivery &#x2014; your satisfaction is very important to us, and we want to make things right as quickly as possible.To help us resolve your complaint efficiently, please contact our customer service team with the following information:<ul data-start="444" data-end="651"><li data-start="444" data-end="465">Your order number</li><li data-start="466" data-end="559">A brief description of the issue (e.g. late delivery, missing item, damaged parcel, etc.)</li><li data-start="560" data-end="599">Any relevant photos (if applicable)</li><li data-start="600" data-end="651">The name of the courier used (Evri or Royal Mail)</li></ul>You can get in touch by visiting our&#xA0;<a data-start="692" data-end="717" href="https://theturmeric.co/pages/help-centre?hcUrl=%252Fen-US%252Fcontact">Contact Support Page</a>&#xA0;and submitting a request. Please provide as much detail as possible so we can assist you quickly and efficiently.Our team aims to respond to all enquiries as quickly as possible, typically within 24 business hours.We appreciate your patience and understanding, and we&#x2019;re here to ensure your issue is resolved as smoothly as possible.

We’re really sorry to hear that you’ve experienced an issue with your delivery — your satisfaction is very important to us, and we want to make things right as quickly as possible. To help us resolve your complaint efficiently, please contact our cus

I would like to make a complaint about a delivery.

Delivery

How to Log In to Your Turmeric Co. Account

How Do I Change My Address?

How Do I Change the Email Address Associated with My Account?

How do I update my billing information?

How do I get an invoice for my orders?

What is The Wellness Club Membership?

I Receive Too Many Emails and Would Like to Unsubscribe from All Marketing

How Do I Contact Customer Services?

Forgotten Your Password? Here's How to Reset It

My Account

How To Manage Your Subscription Online

How Do I Set Up a Subscription?

How to Log Into Your Turmeric Co Account

How to View Your Order History

I Want to Change My Subscription to Another Product — How Do I Do This?

How to Change Your Delivery Frequency

What is the minimum subscription period?

How do I cancel my subscription?

I cancelled my subscription. How do I reactivate this?

I am receiving more shots than I am using, what can I do?

How do I change my contact information?

I am running out of shots before my next order arrives, how do I get them sooner?

How do I change the address on my subscription?

You are running a flash sale and I am a subscriber, can I use the code against my subscription?

Can I skip my next subscription order?

I cancelled my subscription, but I have still received an order, why?

Can I change the frequency of my deliveries?

Can I add a subscription to my account for a friend/family member, but send this to a different address?

I have more than one address. Can I move between them?

I have set up a subscription unintentionally and do not want this. I just want one order.

How do I change the billing information on my account?

Can I change the number of shots I am receiving?

How do I apply my Turmeric Tokens to my subscription?

Subscription

Which couriers do you use?

The courier has tried to deliver but I have missed this. What do I do?

My order has been delivered to the wrong address. What do I do?

My order has been delayed will the shots still be ok?

Does my order need a signature?

My order has been delayed. What can I do?

My order says delivered but I do not have it. What should I do?

When will my order arrive?

Do you ship internationally?

My order was damaged beyond repair in transit – what should I do?

I received my order, but some shots are missing or incorrect. What should I do?

Returns & Order Amendments Policy

I have received the wrong products, what can I do?

I have received the incorrect number of shots, what can I do?

Can I return an order?

How long does it take to receive a refund?

What forms of payment do you accept?

I have placed an order. When will I receive it?

How do I track an order?

I have not received a confirmation email for an order I placed.

I have placed an order but would like to cancel it.

I have placed an order, but the address is incorrect, can I change this?

I have placed an order, but I want to change the items?

I am having issues placing an order. What shall I do?

I am having difficulties placing an order online, can I order over the phone?

Order Issues

How do I store these?

I am taking medication and want to try these, can I?

How many shots do you recommend per day and how should I consume the drink?

Are these safe for athletes?

Are your products suitable for children?

Are your shots suitable for use during pregnancy?

Are they vegan?

Can you consume this long term?

What is the sugar content in the shots?

Can I buy The Turmeric Co. shots in store?

I can make this myself and it will be cheaper.

I am not sure I have felt a difference – how long does it take to experience the benefits?

Are these safe for animals?

I do not like the taste.

35 Grams is quite a lot of Turmeric, is this within the RDA?

I take Turmeric tablets. What is the difference?

What are the benefits of Turmeric?

I have a specific health condition. Which product is best?

How do you get the turmeric into the shots?

Do you do Student Discount?

These are not for me. Can I return them for a refund?

Our Guarantee: Feel a Difference Within 90 Days – Or Your Money Back

How To Access The Wellness Series

The Wellness Series

General & Health

How can I earn tokens?

Do you give rewards for referring a friend or family member?

I have redeemed my rewards for a code which doesn’t work at checkout.

How do I redeem points for a discount code?

The points in my rewards account are incorrect. What do I do?

What is your rewards scheme?

Loyalty

What are you doing to help reduce single use plastics within the drinks industry?

I would like to make a complaint about a delivery.Updated a month ago