My order says delivered but I do not have it. What should I do?Updated a month ago

We understand how concerning this can be — here’s what to do next:

✅ Check the following first:

• Look around your property — sometimes parcels are left in a safe or concealed spot (e.g. behind bins, garden furniture, porches).

• Check with neighbours or household members who may have accepted the parcel on your behalf.

• Review your tracking link — many couriers provide a photo of the delivery location to help you locate your parcel.

• Look for a delivery card — your courier may have left a note with further instructions or attempted delivery details.

📦 Still can't find it?

On rare occasions, parcels may be scanned as delivered in error or slightly ahead of time.

If you've checked all the above and still can’t locate your parcel, please get in touch with us as soon as possible so we can help.

You can contact us by visiting our Contact Support Page and submitting a request.

💡 Tip: If you're enquiring about an existing order, please include your order number in your message to help us assist you quickly.

Our team aims to respond to all enquiries within 24 business hours. Thank you for your patience — we’ll work with you to resolve this as quickly as possible.