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My order has been delayed. What can I do?Updated a month ago

We’re sorry to hear your order hasn’t arrived as expected — we understand how frustrating that can be and we’re here to help.

First things first: Check your tracking: Once your order is dispatched, we’ll send you a tracking link via email. This allows you to follow your parcel's journey in real time and see the most up-to-date information from our delivery partners (Evri or Royal Mail).

Both couriers provide photo proof of delivery (POD) at no extra cost, so you’ll be able to see exactly where your parcel was left once it arrives.


If your order is delayed but within 7 days of dispatch: Don’t worry — our shots are designed to be safe during transit. They can remain ambient (unrefrigerated) for up to 7 days from the date of dispatch. As long as they’re placed in the fridge by the end of that time, they’ll be in perfect condition to consume.

Once refrigerated, they’ll stay fresh until the best before date, which you’ll find printed on top of the cap.


If it has been more than 7 days since dispatch: Please contact our customer service team as soon as possible so we can look into this for you.

You can reach us by visiting our Contact Support Page and submitting a request.
Please include as much information as possible — such as your order number — so we can assist you quickly and efficiently.

💡 Tip: The more details you provide, the faster we can help.

Our team aims to respond to all enquiries within 24 business hours. Thank you for your patience — we’ll do everything we can to get your order to you as quickly as possible.

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