The points in my rewards account are incorrect. What do I do?Updated a month ago

We’re sorry to hear that your rewards points aren’t showing up correctly — and we’re here to help!

At The Turmeric Co., we want your experience with our Rewards Programme to be smooth, transparent, and rewarding. If you believe your points balance is incorrect, here's what you can do:

🔍 Double-Check Your Account

• Make sure you're logged into the correct email account associated with your Rewards profile.

• Check your order history to confirm which purchases were completed and eligible for points.

• Please note: Points are typically awarded after your order has been processed and shipped, which may take a short period.

📝 Gather Relevant Information

Before reaching out, it’s helpful to have the following ready:

• Your full name

• The email address linked to your account

• Your recent order number(s)

• A brief description of the issue

📩 Contact Our Support Team

If things still don’t look right, please contact our Customer Service Team. We'll review your account and make any necessary corrections as quickly as possible.

We aim to respond to all enquiries within 24 business hours.

We’re Here to Help

We value your loyalty and are committed to ensuring your Rewards experience is fair and accurate. Don’t hesitate to reach out — our friendly support team is always happy to assist.